如何将日志文件发送给坚果云团队?

坚果云的日志文件夹中, 不会记录任何用户相关的文件数据, 账号和密码等.  你可以在确认这一点后, 再将日志文件发送给我们.

请您确认退出客户端后, 将日志文件夹下的所有文件, 一并打包发送给我们。

Log folder of Nutstore does not record any user-related data, account or password. You can confirm this before you send the log file to us.

Please confirm that you have exited the client, then package all the files under the log folder together and send to us.

 

如何找到日志文件?

How to find the log?

 

如果你使用Win 7以上(包括Win8和Win10)系统

那么日志文件夹位于C:\Users\<你的用户名>\AppData\Roaming\Nutstore\logs , 其中“<你的用户名>”需要替换为登录系统的用户名. 例如, 如果使用administrator登录, 那么日志文件夹的地址是C:\Users\administrator\AppData\Roaming\Nutstore\logs。日志打包发送到windows.feedback@nutstore.net

如果你使用Win XP系统

日志在C:\Documents And Settings\<你的用户名>\Application Data\Nutstore\logs , 其中的“<你的用户名>”替换为你登录机器的用户名, 例如, 如果使用administrator登录, 那么日志位于C:\Documents And Settings\administrator\Application Data\Nutstore\logs。日志打包发送到windows.feedback@nutstore.net

Windows下存放日志的文件夹是隐藏文件夹, 需要先显示隐藏文件夹(Win7方法WinXP方法)才能看到日志。

 

If you are using Win 7 or above (including Win8 and Win10), the log folder is located at “C:\Users\<your user name>\AppData\Roaming\Nutstore\logs”, where “<your user name> ‘needs to be replaced with the system username, if you use “administrator” to login, then the address of the log folder is “C:\Users\administrator\AppData\Roaming\Nutstore\logs”. Packaged logs should be sent to windows.feedback@nutstore.net.

If you are using Win XP, the log folder is located at “C:\Documents And Settings\<your user name>\Application Data\Nutstore\logs”, where “<your user name>” is your username for the system, for example, if you use “administrator” to login, the logs will be located in “C:\Documents And Settings\administrator\Application Data\Nutstore\logs”. Packaged logs should be sent to windows.feedback@nutstore.net.

Log folder under the Windows is a hidden folder, you need to show hidden folders (Win7 method, WinXP method) to check the logs.

 

如果你使用Mac 系统

日志位于~/.nutstore/logs~代表您的个人目录,.nutstore是一个隐藏文件夹,在Finder里面不会显示,请按以下步骤操作:

  1. 在Docker上的Finder图标上右键 , 选择“前往文件夹…”
  2. 在打开的窗口中输入: ~/.nutstore   然后点击前往
  3. 在打开的Finder窗口中就可以看到logs文件夹,然后将logs文件夹打包发送到osx.feedback@nutstore.net

If you are using Mac, the log folder is located in “~/.nutstore/logs”. “~” represents your home directory, nutstore is a hidden folder that will not appear in the Finder, please follow these steps:

  1. Click or tap Finder in the Dock with two fingers, click “Go To Folder”
  2. Enter “~/.nutstore” in the window
  3. You can see the logs folder in the Finder window. Please package the folder and send to osx.feedback@nutstore.net.

 

如果你使用Linux 系统

日志位于~/.nutstore/logs该文件夹下的所有文件请打包发送到linux.feedback@nutstore.net

If you use Linux, the log is located in “~/.nutstore/logs”. Please package all the files in the folder and send the package to linux.feedback@nutstore.net.

 

此条目发表在 其他问题 分类目录。将固定链接加入收藏夹。

评论功能已关闭。