坚果云的日志文件夹中, 不会记录任何用户相关的文件数据, 账号和密码等. 你可以在确认这一点后, 再将日志文件发送给我们.
请您确认退出客户端后, 将日志文件夹下的所有文件, 一并打包邮件发送给我们，并注明您 的坚果云账号和故障问题描述。
- 在Docker上的Finder图标上右键 ， 选择“前往文件夹…”
- 在打开的窗口中输入： ~/.nutstore 然后点击前往
Log folder of Nutstore does not record any user-related data, account or password. You can confirm this before you send the log file to us.
Please confirm that you have exited the client, then package all the files under the log folder together and send to us.
How to find the log?
If you are using Win 7 or above (including Win8 and Win10)
The log folder is located at “C:\Users\<your user name>\AppData\Roaming\Nutstore\logs”, where “<your user name> ‘needs to be replaced with the system username, if you use “administrator” to login, then the address of the log folder is “C:\Users\administrator\AppData\Roaming\Nutstore\logs”. Packaged logs should be sent to email@example.com.
If you are using Win XP
The log folder is located at “C:\Documents And Settings\<your user name>\Application Data\Nutstore\logs”, where “<your user name>” is your username for the system, for example, if you use “administrator” to login, the logs will be located in “C:\Documents And Settings\administrator\Application Data\Nutstore\logs”. Packaged logs should be sent to firstname.lastname@example.org.
Log folder under the Windows is a hidden folder, you need to show hidden folders (How?) to check the logs.
If you are using Mac
the log folder is located in “~/.nutstore/logs”. “~” represents your home directory, nutstore is a hidden folder that will not appear in the Finder, please follow these steps:
- Click or tap Finder in the Dock with two fingers, click “Go To Folder”
- Enter “~/.nutstore” in the window
- You can see the logs folder in the Finder window. Please package the folder and send to email@example.com.
If you are using Linux
The log is located in “~/.nutstore/logs”. Please package all the files in the folder and send the package to firstname.lastname@example.org.